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ASK LESS.
KNOW MORE.

Clear answers about accounts, hourly cycles, supported assets, releases, withdrawals and the wider ZORBI ecosystem.

KNOWLEDGE BASE ONLINEFAQ
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01
FIRST STEPS

Getting started

How do I create a ZORBI account?

Select Create account, enter the requested details and complete the security check. Use an email address you control and a unique password that you do not use on another service.

Do I need to buy ZORBI Coin to use the account platform?

No. The ZORBI account platform and ZORBI Coin presale are connected parts of one ecosystem, but they are separate and optional choices. Participation in one does not require participation in the other.

Which digital assets are supported?

The interface may support assets such as BTC, ETH, LTC, DOGE, SOL, TRX, BNB, XRP, TON and selected stablecoins across supported networks. The live funding or withdrawal screen is the authoritative list because availability can change.

02
ACCOUNT ACTIVITY

Plans & hourly cycles

When does an hourly cycle begin?

Each plan has its own clock. A cycle begins when that specific plan is activated—not at the top of the next clock hour. For example, a plan started at 1:14 PM completes its first hourly cycle around 2:14 PM, subject to processing and service availability.

Where can I see the current plan rates and limits?

The plan-selection and confirmation screens show the current rate, minimum and maximum allocation, cycle length, release conditions and any applicable fee. Review that information before confirming because website summaries are not a substitute for the final transaction screen.

Can I have more than one active plan?

Yes. There is no limit on the number of active plans you may have. You may also run both available plan types at the same time. Every activation operates separately and independently, with its own start time, hourly cycles, history and applicable terms.

What does “release” mean?

Where offered, release is an early-exit request available only after the minimum lock period shown for the plan. The interface displays any release fee before confirmation. A release is not the same as an ordinary withdrawal of an available account balance.

03
MOVING ASSETS

Funding & withdrawals

How are crypto amounts converted to USD?

Account values are displayed in USD. When you fund or withdraw using a supported digital asset, the interface presents the applicable conversion information for that action. Network fees, exchange-rate movement and provider spreads may affect the final asset amount.

Why is my funding transaction still pending?

Blockchain payments require network confirmation and may also undergo internal validation. Congestion, an incorrect network, an unsupported asset or insufficient confirmation depth can delay crediting. Keep the TXID and contact support if the status does not update.

How long does a withdrawal take?

Every withdrawal is reviewed and approved manually to help protect users and their accounts. Requests are processed continuously whenever possible and should normally be completed within 24 hours. In exceptional cases—such as when account, transaction or security details require clarification—processing may take up to 72 hours.

What is the minimum withdrawal?

The minimum withdrawal is $5. Standard withdrawal network fees are covered by the platform, and this minimum helps prevent those fees from being abused through repeated micro-withdrawals.

Can a blockchain transaction be reversed?

Usually not. Confirm the asset, network and destination address before approving a transfer. ZORBI cannot retrieve assets sent to an incompatible network, invalid address or destination outside its control.

04
STAY IN CONTROL

Account & security

What should I do if I forget my password?

Use the password recovery page and follow the message sent to your registered email address. Official support cannot see your password and will not ask you to send it.

Will support contact me first on Telegram?

No. Treat unsolicited direct messages as impersonation attempts. Start every conversation through the official links shown in the Support Center.

What information should I send to support?

Include your account email, a short description, approximate time and the relevant public TXID where applicable. Never send a password, two-factor code, seed phrase or private key.

05
TWO INDEPENDENT ROUTES

ZORBI ecosystem

What is ZORBI Coin?

ZORBI Coin is the ecosystem token issued on Solana. Token information, supply details, roadmap and presale access are published on the dedicated presale website.

Does using the account platform guarantee a token allocation?

No. Account-platform activity does not automatically create presale eligibility or a token allocation unless a separate written promotion explicitly states otherwise.

How does the referral program work?

Eligible members may share the referral link generated in their dashboard. The active commission, qualification rules, exclusions and crediting conditions shown in the referral area govern each referral. Self-referrals, duplicate accounts, spam and misleading promotion are prohibited.

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